Telephone Outage Disrupts Services at Willis-Knighton Properties in Shreveport

Overview of the Outage

In Shreveport, Louisiana, a significant telephone outage impacted multiple Willis-Knighton properties over the weekend, beginning on Sunday, August 25. The outage started at Willis-Knighton North, hindering incoming calls from outside numbers and extending to other clinics and centers that use the same telecommunications service provider.

Statement from Willis-Knighton

By midday on Monday, August 26, the hospital system issued an update. At approximately 12:50 p.m., they announced, “Incoming phone service has been restored to Willis-Knighton North, clinics and centers on the North campus, and to The Oaks of Louisiana.”

The statement further clarified that the outage was purely a telecommunications issue and confirmed that it did not affect patient care or other operations. “Thank you for your patience during this outage,” the statement concluded.

Alternative Communication Methods

During the outage, those trying to reach departments such as the Willis-Knighton Cancer Center or other facilities were advised to contact the switchboard of another Willis-Knighton hospital instead. The alternative numbers provided were:

• (318) 212-5000
• (318) 212-7000
• (318) 212-3000

Operators at these numbers assisted callers by relaying their requests to the appropriate department or clinic.

Locations Affected

The outage not only affected Willis-Knighton North but also impacted several senior living properties at The Oaks of Louisiana. The following locations within the Willis-Knighton Health System were affected:

• Willis-Knighton Academic Medicine North
• Willis-Knighton Advanced Cardiac Imaging
• Willis-Knighton Cardiology
• Willis-Knighton Community Health Center Pierre Avenue
• Willis-Knighton Eye Institute North
• Willis-Knighton Gynecologic Oncology
• Willis-Knighton Hematology Oncology North
• Willis-Knighton John C. McDonald Transplant Center
• Willis-Knighton Pinnacle Gastroenterology
• Willis-Knighton Tri State Clinic
• Willis-Knighton Work Kare North
• Northwest Louisiana Infectious Disease Consultants
• Signature Urology
• WK Advanced Laparoscopic Robotic Surgery
• WK Advanced Surgery Center
• WK Center for Endocrinology and Diabetes
• WK Children’s Health Specialists
• WK Elite Internal Medicine
• WK Neurovascular Neurosurgery
• WK North Laparoscopic Surgical Associates
• WK Lung Specialists
• WK North Hospitalists
• WK Pulmonary & Critical Care
• WK Radiation Oncology Services
• WK Robotic & Laparoscopic Surgery Clinic
• WK Spectrum Neurosurgery
• WK Tri-State Neurology Clinic
• WK Vascular Surgery
• WK Vascular Surgical Associates
• All departments/offices at Willis-Knighton North

Conclusion

As of now, the service provider has resolved the issues that led to the telephone disruption. Willis-Knighton expressed gratitude for the public’s understanding and patience while they managed this communication challenge.